De La Sol Yoga Studios VIP Memberships Terms & Conditions:

• Membership can only be cancelled 30 days from written/emailed notice.

• Membership will not terminate without written notice.

• First payment is due on date of purchase from the online store regardless of membership activation date.

• If activation date is post-dated, you will still be charged on date of purchase for the first month as a deposit towards the contract. However, the second payment will be 30 days from date of activation, not from date of purchase.

• Membership can be cancelled ONLY by 30 days written/emailed notice

• Cancellation requests must be made 30 days prior to your next billing date, and/or will be honoured 30 days from the date of clearly written/emailed cancellation

Prices and terms are subject to change

Online Class Reservation / Sign In:

• Online reservations close 60 minutes prior to class start time

• Online reservations can be made up to 2 weeks in advance

• Online reservations can be cancelled without penalty 3 hours prior to class start time

• Online reservations are valid up to 5 minutes before class start time. If you haven’t presented yourself to the front desk your space will be given to anyone waiting in studio

• Failure to cancel reservations online within the last 3hrs prior to class and/or failure to show up for your reservation will result in a No Show Charge of $10, or the loss of the pass used to book.

Benefit Policies:

• Month by month unlimited memberships can be suspended (placed on hold) up to two times per year, for up to a total of 30 days per suspension.

• Suspension requests must be made a minimum of 72 hours in advance of suspension start date.

• A single bonus summer suspension is eligible between the dates of July 1 and August 31st annually for unlimited month by month memberships.

• Monthly guest passes are part of unlimited memberships, and are to be used for non-members and students new to the studio only. Each unlimited member gets one guest pass per month which expires at the end of the month and is not eligible for buy back. Pass cannot be used by the same person more than 2x in one calendar year.

All Membership Information:

Please take note of the expiry date of your purchase and review the applicable/relevant information to you and your membership below:

All studio purchases are non-refundable.

Sale Passes:
All sale passes have an expiry. This will vary based on the sale (3, 6, or 12 months), but will not exceed 12 months from the date of purchase.

5 & 10 Class Passes:

• Five class passes have a 3 month expiry from the date of purchase.

• 10 class passes have a 6 month expiry from the date of purchase.

• Class passes may be shared between individuals with written or verbal consent by the pass holder.

Intro Month Special:

• This purchase is for new students only. The intro special month runs consecutively, concludes after 1 month, and does not auto-renew.

• Your 30 consecutive days of yoga commences upon your first visit.

• Students finishing their intro specials are eligible for further discount if purchased within 60 days of completing their intro month. This discount applies to our VIP Unlimited auto-renewing Monthly Membership. Ask the front desk or call/email for more information.

VIP Monthly Limited Membership:

• This Membership renews every month unless cancelled. If a student cancels, they are not guaranteed the same rate upon return. Upon students using their four classes per month, VIP limited members are eligible for a reduced drop in class rate of $20 + HST (prices for the reduced rate drop in class are subject to change).

• Students may cancel at any time in writing to De La Sol with minimum 30 days written notice to delasolemails@gmail.com

• Passes may not be shared with other students.

• Suspensions are not available with this membership.

• On site mat storage is a first come first serve basis.
  - If storage is full, or if you are traveling, please take your mat home with you.
  - Maximum two mats may be stored on a shelf at a time.
  - Mat bags and straps are to be taken home for safety.
  Use at your own risk and responsibility. De La Sol is not responsible for any lost, misplaced or stolen mat.

VIP Monthly Unlimited Membership:

• This Membership renews every month unless cancelled. If a student cancels, they are not guaranteed the same rate upon return.

• Students may cancel at any time in writing to De La Sol with minimum 30 days written notice to delasolemails@gmail.com

• Students are eligible to suspend their account 2 times a year and maintain the same rate (in addition to the months of July and August), with a minimum of 72 hours written notice to delasolemails@gmail.com

• De La Sol holds the right to reject suspension application requests.

• In total, VIP Monthly Unlimited members can not pause for more than 60 days total in a year, the summer months of July and August being the exception.

VIP Annual Membership:

• This membership does not include suspension ability.

• In the case of sickness, emergency, a serious life change, etc, contact De La Sol to review your membership standing and options. You can reach out to: delasolemails@gmail.com

VIP Lifetime Membership:
In the case of sickness, emergency, a serious life change, etc, contact De La Sol to review your membership standing and options. You can reach out to: delasolemails@gmail.com

Class Cancellation / No-Show Policy:

De La Sol requires 3 hours minimum to cancel a class post registration.

If a student cancels within the 3-hour cancellation window or is absent with pre-registration, the following penalties occur:

• Class pass is forfeited to pass holders

• All Unlimited Memberships (ie. Intro Special, VIP Monthly, Annual etc.) incur a $10 charge.

AVAILABLE PARKING:

1. Yoga/pilates labeled parking spaces

2. Side roads that allow street parking (i.e.: Locke St., Crooks St., Magill St., Ray St N., Oxford St., Inchbury St.).

3. At Midas Auto Shop anytime they are closed. Their operating hours (as of December 2024) are 8:00am-5:00pm Monday to Friday, 8:00am-12:30pm on Saturday, and closed on Sundays. Parking is available all day Sundays.

4. At Strathcona Market anytime they are closed. Their operating hours (as of December 2024) are 8:00am-6:00pm daily.

De La Sol is not responsible for any parking tickets, car towing, theft, or damage to vehicles left in the parking lot or surrounding areas while the student is attending De La Sol Yoga Studios.

Discount / Promotions:
Please note, multiple discounts or promotions can not be combined.

All Sale passes have an expiration date. Please check your purchase. Sale pass expiries will not exceed 12 months. 

Expired Passes:
Class passes and sale passes bought have an expiration date.
Students may purchase expired passes back for $8+HST each.

Important Studio Policies & Etiquette:

• Shoes are to be removed in the hall and left on the racks provided.

• Check in upon arrival at the front desk, or on the tablet.

• Reservations are accepted online or in person, and must be paid prior to class, or there must be a valid credit card on file. Students are not permitted to attend without paying prior to class. If a student attends unpaid, they will be charged a drop-in rate with the credit card on file.

• Reserved spots will be held until the start time of class, at which time if not present, we will release reserved spots to walk-ins.

• Classes have a min. 3hr cancellation window. If unable to attend, students are asked to cancel to let the next student in line in.

• Coats, bags, and other belongings brought into the studio are to be left outside the classrooms in the changeroom spaces. If this is disregarded, you may be asked to remove your items from the classroom.

• Phones are to be turned to silent and left in the changerooms with your belongings. Phones are not permitted in the classroom. If you are on duty on call, please speak with the front desk.

• Studio doors will close/lock at the start of class. IF desk staff is present, students are permitted to enter only up to 5 minutes after class start time. (Desk staff are typically present 6pm-close, and weekend mornings.)

• Mats are to be lined up with the dots on the floor if present, or unless otherwise instructed.

• Classrooms are to be silent spaces 5 minutes prior to class’s start.

• Excepting special occasions, food is not permitted in classrooms.

Thank you for choosing De La Sol!