Membership Information:
Please take note of the expiry date of your purchase and review the applicable/relevant information to you and your membership below:
All studio purchases are non-refundable. If cancelling an event early, a refund may be issued as studio credit to your account only.
Sale Passes:
All sale passes have an expiry. This will vary based on the sale and can be anywhere up to 12 months from the date of purchase. Check your pass expiry on your Mindbody account.
5 & 10 Class Passes:
Five class passes have a 3 month expiry from the date of purchase.
10 class passes have a 6 month expiry from the date of purchase.
Class passes may be shared between individuals with written or verbal consent by the pass holder. Sharing is applied through desk staff.
Intro Month Special:
This purchase is for new students only. The intro special month runs consecutively, concludes after 1 month, does not auto-renew, and cannot be shared.
Your 30 consecutive days of yoga commences upon your first visit.
Students finishing their intro specials are eligible for further discount if purchased within 60 days of completing their intro month. This discount applies to our VIP Unlimited auto-renewing Monthly Membership. Ask the front desk or call/email for more information.
VIP Monthly Limited Membership:
This Membership renews every month unless cancelled. If a student cancels, they are not guaranteed the same rate upon return. Upon students using their four classes per month, VIP limited members are eligible for a reduced drop in class rate of $20 + HST (prices for the reduced rate drop in class are subject to change).
Students may cancel at any time in writing to De La Sol with minimum 30 days written notice to delasolemails@gmail.com
Passes may not be shared with other students.
Suspensions are not available with this membership.
VIP Monthly Unlimited Membership:
This Membership renews every month unless cancelled. If a student cancels, they are not guaranteed the same rate upon return.
Students may cancel at any time in writing to De La Sol with minimum 30 days written notice to delasolemails@gmail.com
Students are eligible to suspend their account 2 times a year and maintain the same rate (in addition to the months of July and August), with a minimum of 72 hours written notice to delasolemails@gmail.com
De La Sol holds the right to reject suspension application requests.
In total, VIP Monthly Unlimited members can not pause for more than 60 days total in a year, the summer months of July and August being the exception.
On site mat storage is a first come first serve basis.
- If storage is full, or if you are traveling, please take your mat home with you.
- Maximum two mats may be stored on a shelf at a time.
- Mat bags and straps are to be taken home for safety.
Use at your own risk and responsibility. De La Sol is not responsible for any lost, misplaced or stolen mat.
VIP Annual Membership:
This membership does not include suspension ability.
In the case of sickness, emergency, a serious life change, etc, contact De La Sol to review your membership standing and options. You can reach out to: delasolemails@gmail.com
VIP Lifetime Membership:
In the case of sickness, emergency, a serious life change, etc, contact De La Sol to review your membership standing and options. You can reach out to: delasolemails@gmail.com
Class Cancellation / No-Show Policy:
De La Sol requires 3 hours minimum to cancel a class post registration.
If a student cancels within the 3-hour cancellation window or is absent with pre-registration, the following penalties occur:
Class pass is forfeited to pass holders
All Unlimited Memberships (ie. Intro Special, VIP Monthly, Annual etc.) incur a $10 charge.
AVAILABLE PARKING:
Yoga/pilates labeled parking spaces
Side roads that allow street parking (i.e.: Locke St., Crooks St., Magill St., Ray St N., Oxford St., Inchbury St.).
Midas Auto Shop anytime they are closed. Their operating hours (as of December 2024) are 8:00am-5:00pm Monday to Friday, 8:00am-12:30pm on Saturday, and closed on Sundays. Parking is available all day Sundays.
Strathcona Market anytime they are closed. Their operating hours (as of December 2024) are 8:00am-6:00pm daily.
De La Sol is not responsible for any parking tickets, car towing, theft, or damage to vehicles in the parking lot or surrounding areas while the student is attending De La Sol Yoga Studios.
Discount / Promotions:
Please note, multiple discounts or promotions cannot be combined.
All Sale passes have an expiration date. Please check your purchase expiry on your Mindbody account. Sale pass expiries will not exceed 12 months.
Expired Passes:
All class passes and sale passes have an expiration date.
Students may purchase expired passes back for $8+HST each.
Important Studio Policies & Etiquette:
Shoes are to be removed in the hall and left on the racks provided.
Check in upon arrival at the front desk, or on the tablet.
Reservations are accepted online or in person, and must be paid prior to class, or there must be a valid credit card on file. Students are not permitted to attend without paying prior to class. If a student attends unpaid, they will be charged a drop-in rate with the credit card on file.
Reserved spots will be held until the start time of class, at which time if not present, we will release reserved spots to walk-ins.
Classes have a min. 3hr cancellation window. If unable to attend, students are asked to cancel to let the next student in line in.
Coats, bags, and other belongings brought into the studio are to be left outside the classrooms in the changeroom spaces. If this is disregarded, you may be asked to remove your items from the classroom.
Phones are to be turned to silent and left in the changerooms with your belongings. Phones are not permitted in the classroom. If you are on duty on call, please speak with the front desk.
Studio doors will close/lock at the start of class. IF desk staff is present, students are permitted to enter only up to 5 minutes after class start time. (Desk staff are typically present 6pm-close, and weekend mornings.)
Mats are to be lined up with the dots on the floor if present, or unless otherwise instructed.
Classrooms are to be silent spaces 5 minutes prior to class’s start.
Excepting special occasions, food is not permitted in classrooms.
Shower towels and hand towels are not for in-class use. Please bring your own, or rent one of our mat towels for $5 +HST.
Thank you for choosing De La Sol!
Policies and prices subject to change at studio’s discretion.